Hotel A&H Suites Madrid - Frequently Asked Questions

Frequently Asked Questions

What time is check in and check out?

Check-in: 2.00 p.m. and check-out: 12.00 p.m.

Can I leave the room late?

You can stay until 2:00 p.m. (with an extra charge).

Can I choose the type of bed in my room? (Large bed – two beds)

By availability.

Do the rooms have a balcony or terrace? Can I reserve one?

No.

Are there non-smoking rooms?

Yes, by availability.

How many storeys does the building have? Is there a lift?

There are 5 floors, with lift (elevator).

Is there air conditioning in the rooms? Does it work all year round?

Yes.

Is your hotel adapted for the handicapped?

No.

Can you keep my luggage when I leave the room?

Yes.

Is there a safe place to park my car? How much does it cost?

Yes, the hotel has a car park; it costs 9,90 €+VAT (2009).

Does the hotel have an Internet or e-mail terminal for guests?

There is a computer in reception which may be used by guests. There is Wi-Fi in the common areas.

Do you have high-speed internet in the room for my portable computer?Is it wireless?

Yes.

Do you have a quiet, romantic room? How can I reserve it?

All of the rooms are quiet due to the location of the hotel.

What languages are spoken in Reception?

English, Spanish.

Where may I rent a car?

There is a rent a car company 700 m. from hotel.

How far are you from the Puerta del Sol?

15 minutes by metro (tube).

How far are you from the Prado Museum?

15 minutes by metro (tube).

How much does a taxi from the airport cost? How long does it take?

It costs around 20- 30 € and it takes 15- 20 minutes approximately.

In what kind of a neighbourhood are you?

Prosperidad-Avenida de América quarter.

I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?

You can get there by metro. The journey time is approximately 15 minutes.